Four AI-augmented lenses
on your digital presence.
Four packaged analyses that together cover the entire digital customer journey — from the e-commerce flow and per-persona website experience, to how your brand is discussed across social media, and how often you are cited when AI engines answer category questions. Delivered within 10 working days.
What we measure
— and what you get
Each service is delivered as a packaged analysis with a quantified action list, screenshots and AI-generated observations. No generic checklists — everything is grounded in your personas and your actual digital environment.
e-Mystery Shopper™ →
The purchase journey through the customer's eyes. We walk through the entire e-commerce flow — from homepage to order confirmation — from your personas' perspective. Every friction point is documented with a screenshot, priority and concrete recommendation. Delivered within 10 working days.
Persona Web Audit™ →
The website through your target groups' eyes. Ten analysis dimensions per persona: navigation, brand, SEO, conversion architecture, social proof, forms, mobile experience, speed, GDPR and competitive positioning. Result: an effect-ranked action list based on expected impact on contact frequency.
Digital Reputation™ →
The brand image through the market's eyes. Continuous monitoring of reviews, social media, forums and search results. AI-driven sentiment analysis flags critical mentions in real time. The Pro add-on includes deeper media monitoring as input for PR work.
Digital Visibility AI™ →
Visibility in AI answers — when your customers ask ChatGPT. Tracking across 5 AI engines (ChatGPT, Perplexity, Claude, Gemini, Copilot) of how often you are mentioned and in which position. Concrete actions that raise your AI Citation Rate and Source Authority.
Four packages: Audit (one-off) · Standard · Pro (most chosen) · Enterprise (continuous tracking, quarterly to weekly).
5 insights that separate companies
with loyal customers from the rest
Based on 20+ years of customer research and hundreds of projects. Learn which measurable factors determine whether your customers stay – or switch to a competitor.
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Want all three — or just one?
We package the services freely to fit your needs. Book 15 minutes and we'll work through which combination matches your digital maturity and personas best.
15 min · free of charge · no preparation needed